Frequently Asked Questions
What is SellerSouq?
SellerSouq is a dynamic online marketplace that empowers entrepreneurs, small businesses, and brands to sell their products to a growing community of customers across the region. From fashion and electronics to home goods and more, we provide a seamless platform for sellers to reach a wider audience.
How do I start selling on SellerSouq?
Getting started is easy!
- Visit www.sellersouq.com and click on “Become a Seller.”
- Fill out the registration form with your business details.
- Submit required documents (e.g., business license, ID, bank details).
- Once approved, you can start uploading your products and managing your store.
Is there a fee to sell on SellerSouq?
SellerSouq offers a flexible pricing model. There is no upfront listing fee, but we charge a small commission on each sale. The commission rate varies by product category. Detailed fee structures are available in your Seller Dashboard.
How do I upload my products?
After logging into your Seller Dashboard:
- Click on “Add New Product.”
- Fill in product details (title, description, price, category, etc.).
- Upload high-quality images.
- Set inventory and shipping details.
- Publish and your product will go live!
How does payment work for sellers?
Payments are processed securely through SellerSouq. After a customer’s order is delivered and confirmed, the payment (minus commission) is transferred to your registered bank account within 5–7 business days. You can track your earnings in real-time via the Seller Dashboard.
Can I manage my own shipping?
Yes! You can choose between:
- Self-Shipping: Manage deliveries using your preferred courier.
- SellerSouq Fulfillment: Use our integrated logistics partners for hassle-free delivery and tracking.
What support does SellerSouq offer to sellers?
We provide 24/7 seller support via live chat, email, and phone. Our Seller Academy also offers free training, webinars, and resources to help you grow your business.
How do I shop on SellerSouq?
- Visit www.sellersouq.com and browse products by category or search for specific items.
- Add desired items to your cart.
- Proceed to checkout, enter shipping details, and complete payment securely.
- Track your order in real time!
Is my payment information secure?
Absolutely. SellerSouq uses industry-standard encryption and secure payment gateways (including credit/debit cards, digital wallets, and cash on delivery) to protect your financial information.
What if I receive a damaged or incorrect item?
We stand by our quality promise. If you receive a damaged, defective, or incorrect product:
- Report the issue within 7 days of delivery.
- Provide photos and order details.
- We’ll arrange a return, replacement, or refund—your choice!
How long does delivery take?
Delivery times vary by location:
- Urban areas: 2–4 business days
- Remote areas: 5–7 business days
Exact delivery estimates are shown at checkout.
Can I return an item?
Yes! Most items are eligible for return within 14 days of delivery, provided they are unused, in original packaging, and with proof of purchase. Some categories (e.g., personalized goods) may be excluded. Check our Return Policy for full details.
How do I contact customer support?
Our support team is here to help:
- Live Chat: Available on the website and app
- Email: support@sellersouq.com
- Phone: +971 4 XXX XXXX (Available 9 AM – 9 PM GST)
Is SellerSouq available in my country?
Currently, SellerSouq serves customers in the UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman. We’re expanding rapidly—stay tuned for updates!
Can I sell internationally on SellerSouq?
At the moment, we support local and regional selling within the GCC. Cross-border selling options are under development and will be launched soon.
How do I trust the sellers on SellerSouq?
All sellers on our platform are verified through a strict onboarding process. You can also check seller ratings, reviews, and response rates before making a purchase.
Does SellerSouq have a mobile app?
Yes! Download the SellerSouq App from the Apple App Store or Google Play Store to shop or manage your store on the go.